How can we help?
Practical steps for creating images, checking credits and managing your account. Start with the task you want to complete.
Create your first image
Create your first ThumbnailSnap image: choose a template, describe the subject, review the credit cost, generate a scene and add a readable title.
Credits and failed generations
Understand ThumbnailSnap image costs, batch totals, automatic refunds for failed generations, and the difference between retrying and editing a title.
Add a title and export your image
Add exact wording to a generated image with the ThumbnailSnap title editor. Adjust type, placement and contrast, then export the finished image.
Use a reference photo
Use a product or portrait as a reference in ThumbnailSnap. Prepare a clear source photo, describe the new scene and inspect the generated subject.
Payments, plans and subscriptions
Understand ThumbnailSnap credit packs and subscriptions, Stripe Checkout, payment confirmation, billing management and where to request billing help.
Sign in and find your work
Sign in to ThumbnailSnap, find your generations and credit history, and troubleshoot a missing account balance or an interrupted social sign-in.
Need account-specific help? Email [email protected] with your job or order ID.